General Terms and Conditions of Sale
Relating to:
Donker and our services and activities. This website is owned by Donker - Importação e Exportação, Unipessoal, Lda, (Av Doutor Borges Da Gama S/N, 3505-438 Prime), with Tax Identification Number 506845850
1. APPLICATION
1. These General Terms and Conditions apply to all visitors to the Donker website, www.donkers.pt and www.donkersmachine.com (hereinafter referred to as the "Site") and to any other commercial transaction carried out through the Site's online store.
Browsing the site, as well as purchasing any product through it, implies acceptance of these General Terms and Conditions of Contract and Use by the User and the Customer.
Before ordering any product on our Site, please read these Terms carefully and print or save a copy for future reference.
Donker reserves the right to review and amend the General Terms and Conditions at any time without prior notice, it being understood that they comply with the provisions of Decree-Law 24/2014, of 17-02, with the changes introduced by Law 47/2014, of 28-07.
2. INFORMATION ABOUT CONTENT
1. Article 4 of Decree-Law 24/2014, of 17-02, as amended by Law 47/2014, of 28-07
The reproduction, transfer, distribution or storage of the content of the websites www.donkers.pt and www.donkersmachine.com, without prior written authorization granted by Donker, is prohibited for purposes other than strictly personal use.
Every effort has been made to ensure that the information presented is free of typographical errors. However, should these occur, Donker will proceed to correct them as soon as possible. Obvious errors, such as pricing, calculation or typographical errors in offers, promotions, folders, brochures, catalogs, order confirmations, invoices and other written statements from Donker are not binding. The product photographs shown on the website are for illustrative purposes only. As such, Donker recommends that the Customer consult the detailed product description in order to obtain complete information about its characteristics, as well as request more precise information if they so wish. The offers and promotions on the Site do not imply any obligation. By completing your order on the Site, you are making a binding offer to purchase the product(s). All orders are subject to acceptance by Donker, and the agreement between you and Donker will only be formalized when Donker begins to fulfill the Contract. If the ordered products are no longer available or are out of stock, Donker will inform you of this fact and reject the order. If possible, we may offer other products of similar nature and quality as replacements.
2. The prices shown are in euros. The availability of the products shown on the Site is limited to the stock available at any given time.
4. DELIVERY COSTS
1. Shipping costs will be charged for the delivery of ordered Products. There is no possibility of refusing delivery or the costs related to it. The delivery cost is indicated on the Website.
5. PRICES AND PAYMENTS
Article 4 of Decree-Law 24/2014, of 17-02, as amended by Law 47/2014, of 28-07
1. The applicable prices are the prices of the products displayed on the Site. All products include an indication of the price with and without VAT in Euros. Delivery costs, as well as all other additional costs, are indicated separately on the Website.
2.Payments can be made by:
a) Bank Transfer
3.Bank Transfer
After placing your order, you will receive a confirmation email that includes Donker's bank details so you can proceed with the transfer. After completing the transfer, please send an email to cliente@donkers.pt with proof or confirmation, mentioning the order number. The bank details will be indicated at checkout on the Website.
6. DISCOUNTS
1. The validity period of the promotions presented is available on all product pages; simply click on "promotion info" next to the promotion.
2. Promotional discounts will be applied on the condition that the order is finalized by the User through the "checkout" and paid for by the end of the advertised period.
3. Saving a product in the "shopping cart" does not guarantee its price or discount if the conditions set out in the previous point are not met.
7. DELIVERY / COLLECTION 1. Donker will endeavor to inform you of the expected delivery dates as soon as the order is completed, but the maximum delivery time will never exceed 20 days. 2. The delivery period begins on the day the contract is concluded, as provided for in article 3.1, unless expressly agreed otherwise between the parties. If any item is damaged or missing from your order, please contact us on 232 424 626 or cliente@donkers.pt within 5 days of the date of delivery. respective delivery. If any product is found to be damaged upon delivery, the delivery person must be informed. The product will be collected within 14 days from the day the Customer contacts us, unless otherwise specifically agreed.
4. Products are delivered to the location specified when the order is placed. Ownership of the goods passes to the Customer upon full payment of the price and any other amounts. The risk of loss or damage to the goods is transferred to the Customer upon delivery.
5. Products are delivered to the location specified when the order is placed. Ownership of the goods passes to the Customer upon full payment of the price and any other amounts. The risk of loss or damage to the goods is transferred to the Customer upon delivery.
6.Delivery in Mainland Portugal
6.1. Deliveries are made between 9:00 AM and 6:30 PM and it is not possible to specify the exact time. The day before the order is shipped, you will receive an email with the invoice and more information about the shipping and delivery conditions. Products will only be delivered in person and cannot be left in entrances, porches, or other places outside the house.
7. Delivery to the Islands
7.1. Normally, shipments are made by the carrier Donker works with. Shipping costs are calculated on a case-by-case basis. The Customer will be informed of the amount at the time of order confirmation.
8. WARRANTY / CLAIMS Article 4 of Decree-Law 24/2014, of 17-02, as amended by Law 47/2014, of 28-07. 1. The Customer always has the legal rights of warranty, for equipment to which the law requires it, for a period of three years from the delivery of the product, under the terms and conditions of the law. 2. If you wish to make a claim under an additional warranty provided by Donker, you must inform Donker of the defect as soon as possible and, at the last resort, within 2 (two) months after it was reasonably possible to discover the defect, under Failure to comply will result in the loss of the right to make any claim under the warranty. Claims relating to perishable products must be made within 48 (forty-eight) hours of delivery.
3. Under Donker's additional warranty for its own-brand products, claims may be made regarding defects in material or workmanship. A valid claim gives rise to free repair or replacement of the Products, at Donker's discretion. If repair or replacement is not possible or reasonable, taking into account the costs involved, Donker is entitled, as a final remedy, to reimburse the costs.
4. After reporting the defect, the Customer must allow Donker to inspect the Products. The inspection of the defective Product takes place at Donker's premises. The costs of transport/return are the responsibility of Donker, unless the warranty claim is denied, in which case the Customer must pay the transport costs.
5. Any defects in the Products resulting from normal wear and tear or any other external cause, such as, but not limited to, damage during transport carried out by the Customer, misuse, or if the Customer has made any repairs to the product without the prior written authorization of Donker, will not be covered by the warranty, unless such use or repairs are inherent to the use of the Products.
9. LIABILITY AND COMPENSATION Article 4 of Decree-Law 24/2014, of 17-02, as amended by Law 47/2014, of 28-07. 1. Donker's liability is limited to the extent permitted by law. Donker will never be liable for any damage to the Customer if:
1.1. The damages result from non-compliance with the producer's liability, unless Donker is legally liable under the law;
1.2. The damages are indirect and/or consequential damages.
2. In the event of damages, the Customer is obliged to limit, as far as reasonably possible, any additional or other damages.
10. RIGHT OF RETURN / CANCELLATION
Articles 4, 10 to 14 and 17 of Decree-Law 24/2014, of 17-02, as amended by Law 47/2014, of 28-07
1. The Customer has the right to cancel/terminate the contract within 14 days from the day on which the Customer, or a third party on their behalf, acquires physical possession of the goods, or the last good in the case of several goods ordered in a single order and delivered separately. You may exercise your right of withdrawal by sending it to: Donker Estrada Nacional nº 231 Fração A, Cabanões, 3500-883 Viseu, indicating your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax or email), before the deadline referred to in the previous paragraph. You may use the attached model withdrawal form. 11. EFFECT OF WITHDRAWAL If the Customer withdraws from the contract, we will reimburse all payments received, including delivery costs (except for supplementary costs resulting from choosing a type of delivery other than the cheapest standard delivery option offered by us), without undue delay and, in any case, within 14 days from the day on which we are informed of your decision to withdraw from that contract. We will proceed with the refund using the same payment method used in the initial transaction, unless expressly agreed otherwise, within a maximum of 5 business days. In any case, the Customer will not incur any costs as a result of this refund. We reserve the right to withhold the refund until we have received the returned Products or until proof of shipment of the items has been presented, whichever occurs first.
12. RETURN OF ITEMS
If the Customer chooses to exercise the right of withdrawal, they are responsible for the cost of returning the goods.
13. LIABILITY AND WARRANTY
1. The Customer is only responsible for any depreciation of the goods resulting from handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.
2. To exercise the right of withdrawal, you may use the model withdrawal form attached to these Terms, which can also be found on the Website. Alternatively, you may withdraw from the contract by issuing an unequivocal statement to Donker declaring your intention to withdraw from the contract.
3. All products containing used consumables can only be exchanged/returned upon replacement of these consumables. Donker reserves the right to charge/retain costs for the contents of these consumables used by the Customer.
4. Your right of withdrawal does not apply to: the supply of products made to the consumer's specifications or clearly personalized; the supply of products liable to deteriorate rapidly; the supply of products that cannot be returned for reasons of health protection or hygiene and which have been unsealed after delivery; the supply of sealed audio or video recordings or sealed computer programs which have been unsealed after delivery; the supply of digital content not supplied on a tangible medium if performance has begun with the consumer's prior express consent and acknowledgment that this forfeits their right of withdrawal; unsealed cartridges and other consumables not described in clause 10.3, unless they are defective.